Safaricom Kenya Jobs 2023 for Operational Excellence Analyst Service available. See details below on how to apply for the position of IT Customer Service in Millar Cameron.

Responsibilities

• Engage the respective service owners to ensure excellence in operations and service delivery.
• Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.
• Ensure information is collected from the correct data sources.
• Track compliance action items on BCP, Backup, Version management, SLM, Availability Management and Knowledge Management
• Review and automate reports/dashboards through own initiative or based on user requirements.
• Interact with service owners on initiatives for continuous service improvement.
• Document the Operational Excellence work instructions, policy and processes.
• Design report layouts to achieve simplicity and visualization for the captured requirements.
• Ensure that customer SLA’s exist and are kept up to date.
• Ensure proper SLA’s are configured on the service management suite.
• Report to the various internal customers on technology service delivery.
• Conduct customer satisfaction surveys for the internal customers.

Qualifications

• Degree in IT or Computer Science or Telecommunications or Technical Related Field;
• Experience in Data Analytics
• Experience in SQL, Python scripting and Power BI
• Experience in Process Governance especially using ITIL Framework.
• Agile and Scrum certified
• Attention to details and analytical thinking.
• Excellent communication, presentation and interpersonal skills
• Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.

How to Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 14 February. 2023

Regards from Starbinet