Summary

Reporting to the Head – Business & Application Support, the role holder is responsible for effective implementation support, maintenance of respective Money Transfer Organizations and associated integrations to Bank & partner systems.

The Role

Specifically, the successful jobholder will be required to:

Oversee resolution of systems related problems with the Banks MTO integrations. 

• Handle queries from users and resolve or advise them accordingly.
• Attend to systems failures and resolve or coordinate the resolution of the problem including liaising with software vendors to resolve systems issues or escalation.
• Maintain an up-to-date system issues log and enforce change control procedures to assure business continuity in cases of system failures to avoid business disruption.
• Assist audit in fraud investigations and implementing corrective measures.
• Work closely with all IT functions to ensure systems are up and running at all times.
• Escalate system issues to Head of Unit and further to software and hardware vendors

Lead implementation/upgrade (projects) of MTO integrations 

• Prepare and sign-off Project Initiation Document, obtain approval to commit required resources.
• Ensure that systems are designed and configured as per the requirements of the users i.e. conceptualize and provide the best approach to achieve or automate business requirements from the users.
• Provide test systems for UAT and ensure that functions/features are tested before being put on the live system.
• Develop and maintain documentation on system configuration or setup.
• Provide resources/assist in user training.
• Application tuning and performance monitoring
• Establish and maintain sound backup and recovery policies and procedures including running BCP Drills as scheduled on DR systems installed.
• Advise and sensitize the top management to facilitate decision making in regarding I.T. matters.
• Conduct post-implementation audits and provide cost benefit analysis.
• Manage contracts and SLAs with respective vendors.

Manage maintenance of the systems once installed and provide guidance to users in line with the Business requirements of the organization

• Ensure that the tariff changes are affected on the system on due dates.
• Maintain the required system configuration and parameterization as required by the business and technology.
• Plan and develop implementation costs estimates.
• Ensure adequate controls are in place to secure data.
• Ensure that all applications are fully licensed.
• Ensure Patch and Version Management
• Ensure Compliance to regulatory bodies
• Policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Keeping required administrative passwords in the safe e.g. administrative access to some of the systems.
• Software security assurance and confidentiality maintenance.
• Review and implement Audit and compliance recommendations provided by both internal and external Auditors.
• Guide / Support the team members in closure of issues and projects
• Mentor / coach team members for effectiveness and performance improvement
• Vendor relation /follow-up in respect to support issues.
• Other duties as allocated from management.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• Bachelor of Science Degree in Computer Science or related studies from a recognized university with at least 2 years experience using/supporting ICT systems
• Must have knowledge in Linux and windows operating systems
• Understanding and experience MySQL, SQL Server and Oracle Databases
• Knowledge in Open APIs, SOAP and REST API’s end points
• Knowledge in SOA(Service Oriented Architecture) and ESB(Enterprise Service Bus) technologies – preferably TIBCO
• Knowledge in working with agile methodologies
• Working knowledge with various MTOs (MoneyGram, Remitly, Paysend, Transfast, Terra-pay, World Remit , Instant cash, AceMoney, TapTap Send, Thunes,)